Damp, Mould & Condensation
How do we know tenants are safe in their homes?
Keeping homes free from damp, mould and condensation is a core part of ensuring residents live in safe, healthy environments. Over the past year we have strengthened our approach to identifying, responding to, and preventing damp and mould across our properties. We now take a proactive, risk-based approach that prioritises early intervention. This includes:
- Enhanced property checks during repairs and routine visits, so operatives identify early signs of damp or mould and report them immediately.
- Clear triage and response times, so urgent cases are addressed quickly and residents receive timely support.
- Improved resident communication, helping households understand what to expect, what we will do, and how they can help reduce condensation.
- Stronger data recording, so we can track patterns, identify high-risk homes, and plan preventative works.
This work ensures we remain compliant with regulatory expectations and demonstrates our commitment to providing safe, well-maintained homes.